Terms of ServicesLast updated on 15 July 2017


PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SERVICES OFFERED BY PERSONAL TRAVELS SRLS (“Personal Travels,” “WE,” “US,” “OUR”). BY VISITING THE WEBSITES OR USING THE SERVICES IN ANY MANNER, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS OF SERVICES.ANY USE OF THE SITE IS GOVERNED BY THIS TERMS AND CONDITIONS.

The website, mobile application and designated service points of Personal Travels are all referred as “Personal Travels Platform”.

All travel and non travel deals and services published in the Personal Travels Platform are refereed as “Packages”.

All registered users who create and publish their packages and services in the Personal Travels Platform are refereed as “Affiliates or Hosts ”.

The collection and use of personal data in connection to the use and access of the Personal Travels Platform is described in our Privacy and Data Protection Policy.

The payment processing in connection with your use of the Personal Travels Platform are provided to you by one or more Personal Travels Payments entities (as appropriate, "Personal Travel Payments") as laid out in the Payments Terms of Service ("Payments Terms").

Affiliates/Hosts are alone responsible to be aware, understand and comply to any rules and regulations that are applicable to the services and listings they provide through Personal Travels Platform. There are different rules in different cities where hosting or providing services may require license, permits or registration. Some types of services or experiences may be fully prohibited by the law. So we ask affiliates/hosts to identify and comply to the local rules and obligations in order to avoid fines and punishment. It is suggested to seek legal help to clarify your doubts regarding the laws that might apply to your listing(s)/service(s) in your area (city,town,village, country). For instance, alcohol and food services may need permits/license in some cities whereas some cities restrict hosting for shorter periods. There are rules in some cities where tourist guides and other public serving jobs require license or permit.

Our aim is to create a platform which can cater to every types of travel needs with a friendly environment. We urge everybody to follow the rules mentioned in our term of services so that we can keep a healthy and friendly environment. Following actions or content should not be performed/posted in Personal Travels Platform.

  • Unlawful or misanthropic content

  • Anyform of copyright violations and illegal use of links.

  • Provocations, insults, verbal abuse, discrimination

  • Multiple user accounts for one person at the same time

  • Partner program links, Unauthorized promotional or fraud links using referrers

  • Pornography

  • Spam

  • Politically motivated contents and actions

Ignoring and violating the rules will lead to the deletion of your activity and/or user account from the Personal Travels Platform.

1. Service Description

Personal Travels is established with the aim of providing an online marketplace that will connect travelers and locals around the world. The personal travels platform will allow registered affiliates to create and publish packages, deals, events, experiences and their services which can be directly sold to either registered or unregistered customers (users). Registered Affiliates will be able to publish packages based on travel deals, private accommodations/properties or hotels, multi day activities and guides, unique local experiences, events, festivals and other services which can also include non travel related experiences. Personal Travels platform also allow customers to customize and personalize their trip through Travel Concierge Services available at Personal Travels as laid out in Travel Concierge Services Terms .

Personal Travels provides the listings, booking and/or payment platform for the affiliates’ packages and their services. All travel and non travel related packages and services published on the Personal Travels Platform are not owned, managed, supplied, served and delivered by Personal Travels. Affiliates/Hosts are responsible for their published packages and services. When customers make or accept a booking, they enter into direct contract with the affiliates/hosts or third-party sites where applicable.

2. Eligibility

Any use of the Personal Travels website by anyone under 18 is prohibited. By using the Site or Services through Personal Travels Platform, you warrant that you are an adult over 18 years old.

3. User Conduct

You agree that you are solely responsible for your interactions with any users or Personal Travels Affiliates in connection with the packages and experiences; and Personal Travels will have no liability or responsibility. Personal Travels reserves the right, but has no obligation, to become involved in any way with disputes between you and any other users of the Service. Your relationship as an Affiliate/Hosts is limited to being an independent, third-party contractor and not an employee, agent or business partner of Personal Travels, so you perform solely on your own behalf for your own benefits.

4. No Warranty

Personal Travels has no control over and does not guarantee the accuracy of the description, quality, safety, fit for purpose and legality of any packages or services provided by the affiliates. Personal Travels does not endorse performance or conduct of any affiliates or users. Personal Travels does not certify or guarantee about any registered or unregistered users (Affiliates or Customers) including affiliates’ and customers’ identity, social and personal background, illness, safety or reliability. You understand that the pictures on the platform are for information only and in the responsibility of Affiliates/Hosts. You agree that in case you would seek any legal remedy for actions or omissions of Affiliate/Hosts, or any third parties, you will not claim any liability against Personal Travels.

5. Third-Party Websites

Personal Travels also uses links of third-party websites or services. Personal Travels does not take responsibility of contents and services of such third-party websites nor the accuracy and availability of the third-party websites’ services. You further acknowledge and agree that Personal Travels shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any offers, content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties (including Personal Travels Affiliates) found while using the Service are between you and the third party, and you agree that Personal Travels is not liable for any loss or claim that you may have against any such third party.

6. International Use and languages

Personal Travels gets global exposure by the use of internet, so you agree to comply with all the local rules and laws that apply while using the Personal Travels platform. The website may contain translations powered by Google and Personal Travels cannot guarantee the accuracy of such translation therefore users are responsible for verifying the accuracy of the translations.

7. Update on Terms of Services

Personal Travels will continue to improve and optimize the services for its users. Personal Travels maintain the right, at our sole discretion, to change or modify these Terms of Service entirely or partly at any time without further notice. You should periodically visit this page to review the current Terms of Service so you are aware of any binding revision. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service. If you do not agree to abide by these or any future Terms of Service, do not use or access (or continue to use or access) the Service. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms of Service and to review such changes.

8. How Registration works
  • 8.1. User Account

    Users can register with Personal Travels for free to create a travel package and book packages, experience or listings. If you register a Personal Travels Account for a company or other legal entity, you warrant that you act on behalf of the company and have the authority to legally bind that entity and align with the Term of Services of Personal Travels.

    Although packages can be viewed without registering, Customers must create an account to be able to contact with affiliates after the completion of purchase of the packages. Affiliates can view and participate in the weekly advisory webinar for affiliates.

    1. Access to human help-desk support, (including active advice on writing a profile, travel related advice and problem solving.)

    2. Verify customer's identity using a Facebook plugin.

    3. Personal Travels human help-desk support a do not constitute a guarantee that your problem will be solved but only a commitment from Personal Travels to try to provide you with helpful information.

    As stated above, Personal Travels is not a party to any agreement between Affiliates/ Hosts and Customers, neither is Personal Travels a travel agency, an agent or an insurer.

  • 8.2. Affiliates/Hosts Registration and Obligations

    When registering as an Affiliate/ Host, you agree and confirm that:

    1. You are responsible for your own account security and you will not share your account details with any other person

    2. You will use your real name, address and contact details

    3. You will mention and disclose all the required informations for the customers including rules and restrictions of the package, deposits requirements, risk inherent with the package where applicable and others if any and the informations you provide will be accurate and true

    4. You either own the listings/accommodation you are offering through Personal Travels, or have suitable permissions in place to provide services as mentioned in your content page to the customers

    5. If you create a volunteer package under volunteer category, i) you agree that you cannot use it for a commercial purpose or to create a commercial fundraising event . ii) You comply with all the local laws that can apply with your volunteer package. iii) You agree that you are not a profit seeking organization, project or agents while you create a volunteer package. iv) If you require more than volunteer help then you will compensate financially which will meet the minimum wage requirement of the country where your package is based on, inclusive of food and accommodation. V) You agree that you understand and comply with all the rules and terms in the Terms of Services that will apply to your volunteer package. For the host of volunteer packages from the developing countries, you can consider seeking donation of $10 per day to cover the cost of the volunteer‘s stay. Personal Travels does not allow those volunteer packages when the donation is not received directly by the family or charity.

    6. You would meet all the services as described in your packages or experiences in the price while booking was made by the customers

    7. Your cancellation policy should not violate the terms listed in this Terms of services

  • 8.3. As a registered Affiliate/Host, you acknowledge that

    1. You are using Personal Travels entirely at your own risk and we expressly exclude all liability for any loss or damage you, your family, your reputation, your business or your property may suffer as a result of using Personal Travels platform

    2. You are solely responsible and warrant that you do not violate the local area laws and rules that is concerned directly or indirectly with the packages or services you are providing through Personal Travels platform

    3. Personal Travels do not screen the identity of any customers and you are solely responsible for ensuring that any person you accept is who they say they are

    4. You are solely responsible for complying with the relevant rules and laws in your jurisdiction (if any) especially with regard to tax, insurance and visas

    5. You will keep your packages up to date, and if no longer valid or required, promptly update it or remove it from the Site

    6. As part of your Listing, you are required to upload a photo of your location or accommodation. When doing so:You grant us a non-exclusive, transferable, sub-licensable, royalty free, worldwide licence to use that photo on your Listing and elsewhere on or in connection with Personal Travels

    7. You warrant that it is your own photo and our use of the photo will not infringe the rights of any other person

    8. You agree that you listings, events or packages can be withdrawn from the Personal Travels platform under the rights and sole discretion of Personal Travels

  • 8.4. Customer Registration and Obligations

    When registering as a customer, you agree and confirm that:

    1. You are responsible for your own account security and you will not share your account details with any other person

    2. You are over 18 years old, or if different, the age of legal majority in your jurisdiction

    3. You will use your real name, address and contact details

    4. All other information you provide will be accurate and true

    5. You will not be able to contact Affiliates/Hosts until you have paid the fees of the package. Payment may be made by Paypal, credit card or any other available medium as listed in Personal Travels platform.Though we actively encourage it we cannot guarantee that any Host/Affiliate you contact after registering will respond to your query or be available at any particular time or on any particular dates

    6. You are fully responsible for investigating whether your chosen Affiliate /Host and the accommodation and/ or services they are offering are suitable for you and your needs

    7. You are using Personal Travels entirely at your own risk and we expressly exclude all liability for any loss or damage you, your family, your reputation, your business or your property may suffer as a result of using Personal Travels

    8. You are solely responsible for complying with the relevant rules and laws in your jurisdiction (if any) especially with regard to your visas

    9. If your account is terminated as a result of your breach of the Terms, you acknowledge that you shall not be entitled to any refunds.You must align with any rules set by the Host and avoid misconduct with hosts

    10. You will not involve directly or indirectly in damaging the Site or Services, including, through the use of viruses, Trojan horses, forged routing or electronic mail address information or similar methods or technology

    11. You will not collect or retrieve data from our Site to compile, directly or indirectly, a collection, database, directory, or otherwise

    12. You will not encourage, promote or assist any third-party in doing any of the foregoing

  • 8.5. When registering and becoming a customer, you acknowledge that

    1. Before you book a package or services through our platform you agree to pay a total fees of the bookings (including where applicable taxes,service fee, deposits,package/experience cost)

    2. You will enter into a legal contract with the affiliate/hosts when your booking is confirmed .You agree that you will abide by the cancellation policy and any other rules and regulations set in the packages or experiences

    3. You are responsible and warrant that any additional companion that accompanies you, will meet the terms and conditions set by the affiliates/hosts and also our Terms of Services

    4. You will inform the affiliate/hosts of any medical or physical condition that might be safety concerns for yourself or your companions while participating in the package or experience

9. Cancellation, Modifications and Refunds

Please refer to our Booking and Payment policy, if you would like to cancel,modify or apply for refund and know more about our payment policy.

10. Misconduct

If you feel someone is violating the Terms and acting inappropriately, you should immediately report such person to the appropriate authorities and then to Personal Travels.

If an account has been removed, terminated or refunded it is not possible to set up a second account, no refunds will be made for those setting up a second or duplicate accounts.

11. Safety

You acknowledge that you have read and understood our Site safety guidelines and that Personal Travels is not, in any way, responsible for guaranteeing the safety of any Hosts, Workawayers or any person associated with either of them.

12. Privacy

By using the Site and Service you agree that Personal Travels Data Protection policy governs collection and use of your personal data and information

The Data Protection can be updated periodically.

13. Miscellaneous
    1. You agree to indemnify Personal Travels against any claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and legal fees) arising out of or in connection with your use of Personal Travels platform and services

    2. Personal Travels may contain links or references to third-party websites. Any such links are provided for your convenience only. We have no control over third-party websites and accept no legal responsibility for any content, material or information contained in them. The display of any link or reference to any third-party website does not mean that we endorse that website, product or service.

    3. Personal Travels may retract or change their services at any time without notice or refund.

These terms are governed by Italian law and any disputes which might arise between you and us in relation to Personal Travels will be heard in the exclusive jurisdiction and interpretation of the Italian courts, unless we both agree otherwise.